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19 July 2017 Presentation
Sustainability & Transformation: how to influence for patient experience
In this presentation, Helen Buckingham from the Nuffield Trust explores Sustainability and Transformation Plans and how patients fit into the process.
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15 March 2017 Presentation
The evidence on staff and patient experience
This presentation from the HOPE network in March 2017 demonstrates that the experience of staff, positive or negative, is an accurate predictor of patient experience.
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01 March 2017 Presentation
Measuring for improvement
These slides explore why it is important to focus on patients' and families' experiences, how to engage patients and staff with improvement, and how feedback can be used to improve outcomes. They look specifically at the achievements of Northumbria Healthcare NHS Foundation Trust.