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Quality Time: Using EBCD to capture staff experience

MELANIE GAGER, LIZA KEATING, DAVID MOSSOP, MATTHEW WILTSHIRE 14 September 2020 Evidence

In the Quality Time study, researchers investigated whether using experience-based co-design (EBCD) is an effective way to capture staff experience as a way to improve service design.

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In this Quality Time study, published in the Journal of Health Design, researchers investigated whether using experience-based co-design (EBCD) is an effective way to capture staff experience as a way to improve service design. The outcomes were service improvement, increased staff engagement, and staff feeling heard and valued.

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