01 April 2009 Evidence
Enabling compassionate care in acute hospital settings
The Point of Care programme held a workshop in 2009 to explore what we mean by compassion; what stops it; what might enable it. We invited health professionals, academics and others who had written on or researched compassion, and we produced a report.
03 December 2008 Evidence
Seeing the person in the patient
The report introduces current debates and dilemmas in relation to patients’ experience of care in hospital, presents our view of the factors that shape that experience, and assesses the evidence to support various interventions that are designed to tackle the problems.
11 October 2008 Paper
Do associations between staff and inpatient feedback have the potential for improving patient experience? An analysis of surveys in NHS acute trusts in England
This study examines staff and inpatient feedback to show that high quality patient care is associated with positive staff experience.
11 March 2008
Building the business case for patient-centered care
This article demonstrates that patient-centered care has the potential to produce safer and more cost-effective care.
01 May 2006 Evidence
What Makes for a Compassionate Patient-Caregiver Relationship?
This article examines questionnaires and themes from Schwartz Rounds run in 54 US hospitals. The following themes are explored: communication, common ground and respect for individuality.
30 March 2000 Paper
Organisational culture and quality of health care
This paper explores the nature of organisational culture, particularly when applied to complex health systems.
08 January 1988
Social systems as a defense against anxiety