Patient Experience Programme
We work with patient experience professionals to support skills development and learning, through training and practical resources.
Blog 18 December 2019
Implementing online patient feedback in a ‘special measures’ healthcare organisation
A recent evaluation looked at how an acute hospital trust placed into special measures implemented online patient feedback. Its author shares some of her findings.
News story 23 October 2019
Impact Report 2019 published
We have published our impact report for the period up to April 2019.
Blog 30 September 2019
Why is there so little training on patient experience?
More training and support should be available for patient experience professionals