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Foundations in Patient Experience course

Institute of Leadership and Management approved logoThe Foundations in Patient Experience course was developed to provide professional development opportunities for people working on patient experience within health organisations.

The course is structured into four modules, and is delivered across four teaching days in total, with time between teaching days for project work. The course usually includes a residential element (though this has been impacted by Covid). and provides good opportunities for each cohort of students to network and learn from each other.

The course supports the following learning objectives:

  1. Increase confidence in understanding, analysis and use of different types of data on patient experience.
  2. Strengthen knowledge of research evidence, its relevance to patient experience, to other patient and organisational outcomes.
  3. Understand the historical and policy context for patient experience and efforts to improve it in the UK and internationally.
  4. Strengthen the personal impact and effectiveness of students, confidence in role, skills in sense-making, influencing and collaborative working.
  5. Help people working in patient experience and engagement fully understand their responsibilities and work strategically as leaders in their field.

The course is CPD-accredited with each module the equivalent of 8 hours of learning. Students may obtain The Point of Care Patient Experience certificate by submitting a piece of written work.

The course has also been accredited by the Institute for Leadership and Management (ILM). Students on the course benefit from one year’s membership of the ILM, providing access to ILM’s online resources.

We welcome applications from people working in patient experience within the NHS, Patient Advice and Liaison Service or third sector organisations concerned with patient experience.

For information about course dates, check our Events page where we publish forthcoming opportunities. You may also register your interest through the form below so that we can let you know when recruitment begins for future cohorts.

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