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‘Living well to the very end’ – PFCC project update

29 June 2016


The eight teams on our PFCC programme, ‘Living Well to the Very End’, continue to make excellent progress on their patient-centred improvement initiatives. The programme, which is funded by the Health Foundation and run in partnership with NHS England (South), have now moved into their second phase, where goals are designed and improvement ideas are generated.

This builds on the first phase of the programme, where the teams learned the PFCC methodology and improvement tools such as patient shadowing.

To date we can note many of the teams’ achievements, including but not limited to:

  • Knowledge of a range of improvement methods to see care experiences through the patients’ eyes
  • Initiatives such as ‘swan boxes’ for patient and relatives’ possessions
  • Introduction of a patient card for inpatients to record information and questions they would like to ask, to ensure conversations with clinicians are focused on patient need
  • Provision of a dedicated room for end of life patients’ relatives with a free supply of tea, coffee and meals
  • Introduction of recliner chairs on the wards so that relatives can stay with their loved one

We are also delighted to announce that three of our teams, Southampton, Oxford and Great Western, have been selected to present their work with patients and families at the forthcoming King’s Fund conference ‘Innovative approaches to end of life care’. For more information about the conference please click here.

We look forward to continuing to work with the teams as we move into the third phase of the programme, where we will focus on sustainability and spread of the PFCC methodology.