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Frances Jaye compassionate care awards launched

01 September 2014

Nominations for the first ever Frances Jaye Compassionate Care Awards are now open. These prestigious awards, which recognise and promote exceptional care and compassion, are being sponsored by the Clinical Human Factors Group (CHFG) and The Point of Care Foundation. The awards are in memory of Frances Jaye, a mother and healthcare worker whose family wanted a legacy to promote the values Frances stood for and to celebrate such values in others.

The winners of two awards will be announced on 2nd December 2014. One award will go to an individual and one to a multi-professional team. Winners will receive an award of recognition and funding for travel, accommodation and conference fees to attend a human factors/safety conference, to enable them to identify opportunities to further support and advance a safety or compassion related activity back in their organisation.

Nominations can be made by patients, their families and by healthcare staff. Nominees must work in a health-related organisation or practice, including an NHS Trust, GP Practice or Independent Health or Social Care provider. Any individual caregiver, or team of caregivers with direct patient contact is eligible to be nominated. Individuals and teams cannot nominate themselves.

Professor Jane Reid from the Clinical Human Factors Group, said: “This is a fantastic opportunity to acknowledge front line care givers on whom the quality of patient care depends. Working with The Point of Care Foundation provides an opportunity to emphasise the importance of recognising the ‘person in the patient’, and to highlight how human factors awareness informs compassionate care giving. Across our services we need role models to celebrate and commitment, practices and values to emulate; through the generosity of the Jaye family in memory of a much loved Wife and Mother we are able to do that. The values and ideals Frances held so dear will be honoured and rightly celebrated.”

Jocelyn Cornwell, founder and chief executive of The Point of Care Foundation, said: “We are delighted to join with the Clinical Human Factors Group in making these important awards. We believe passionately that frontline staff need to feel the support of their organisation to deliver the best possible care. These awards are an opportunity to recognise and support staff who are delivering excellent care in often difficult circumstances. The Point of Care Foundation is known for our work with Schwartz Rounds – a monthly forum for all staff that aims to support staff with the relational and non-clinical aspects of care-giving. Like Frances Jaye, Kenneth Schwartz (after whom Schwartz Rounds are named) was a patient who wanted healthcare professionals to know that the ‘smallest act of kindness’ on their part could, for patients, make ‘the unbearable bearable.”

Notes to editors:

The Clinical Human Factors Group is a broad coalition of healthcare professionals, managers and

service-users who have partnered with experts in Human Factors from healthcare and other high-risk industries to campaign for change in the NHS. Our vision is of a healthcare system that places an understanding of Human Factors at the heart of improving clinical, managerial and organisational practice, leading to significant improvements in safety and efficiency.

The Point of Care Foundation is an independent charity. Our vision is radical improvement in the way we care and are cared for. The Point of Care Foundation works to improve patients’ experience of care and increase support for the staff who work with them. We do this by providing evidence and resources to support health and care staff in the difficult work of caring for patients.

For further information about the award, and to nominate a team or individual, please visit The Frances Jaye Care and Compassion Award website.

Please share information about this award through Twitter using this hashtag #AwardFJ.