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22 October 2014
Why co-design?
Steven Edwards, patient experience manager and quality improvement lead for Lancashire Care NHS Foundation Trust, reflects on the impact Experience Based Co-design has had in his organisation and why he thinks it’s a particularly useful tool in mental health settings.
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07 October 2014
Getting the whole picture
Princess Alice Hospice in Surrey is in their third year of running Schwartz Rounds. In the true hospice and Schwartz tradition of inter-professional collaboration, medical lead Dr Craig Gannon and psychosocial facilitator Anne Cullen jointly reflect on their experiences of setting up Schwartz Rounds at the hospice.
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26 September 2014
From little things big things grow: the power of shadowing patients
Hesham Abdalla, Paediatric Consultant and Clinical Service Lead at George Eliot Hospital in Nuneaton, writes about shadowing a mother and her seriously ill baby, and the insights this offered about the organisation from a patient’s perspective
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01 August 2014
Patient experience begins well before the first #hellomynameis…
Anya de Iongh, a patient leader living with several long term conditions, writes about the importance of administrators in delivering good patient care.
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01 August 2014
The power of story
Rhiannon Barker, our programme manager for Schwartz Rounds, explores how stories are used in healthcare and shares the moving story of Kenneth Schwartz.
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10 July 2014
The rep trap
David Gilbert, Co-Director of the Centre for Patient Leadership, argues that the current model for patient representatives can stand in the way of meaningful engagement.
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23 April 2014
Happy birthday Point of Care Foundation!
Jocelyn Cornwell reflects on the success of Schwartz Rounds in our first year and what makes new innovations work.
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28 March 2014
Making Connections
Mary Agnew, Deputy Director in the Francis Implementation Team, writes about how senior civil servants in the Department of Health are getting closer to the front-line.
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11 March 2014
Patients in their 20s, 30s and 40s have unique needs
In a powerful reflection about her own experiences, our trustee Ceinwen Giles, a founding trustee of the charity Shine Cancer Support, writes about the specific needs of young adults with cancer. Her blog shows clearly why patients need to be involved in the design, delivery, and improvement of services.
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11 March 2014
The Roles of the Chief Experience Officer
Anthony Cirillo, US based healthcare consultant, argues that executive teams should have a Chief Experience Officer sitting at the top table