08 January 2021
Reflections on 15 years of the Point of Care
Our Founder and former CEO, Jocelyn Cornwell, writes about her journey as leader of the Point of Care Foundation.
04 May 2020
Reasons for optimism in experience of care
Amidst the profound challenges to patient care created by the Covid 19 crisis, some important signs of progress are emerging from the NHS’s approach to patient experience. Our founder Jocelyn Cornwell asks, Is this the systemic change to experience of care we’ve been waiting for?
30 September 2019
Why is there so little training on patient experience?
More training and support should be available for patient experience professionals
13 June 2019
The best place to work?
Reflections on the Interim NHS People Plan.
07 February 2019
How do we optimise NHS investment in patient feedback and quality improvement ?
Jocelyn Cornwell reflects on how quality improvement and patient experience teams need to work together.
12 September 2018
How do trusts engage with their ‘most important asset’?
Jocelyn Cornwell discusses the key lessons to draw from case studies of staff engagement at three NHS trusts.
13 August 2018
‘The workforce’: People and relationships
To solve the labour crisis in the NHS, we need to stop talking about ‘the workforce’ and start talking about people and relationships, argues Jocelyn Cornwell
08 May 2018
What is human healthcare?
Jocelyn Cornwell reviews some of the key questions arising at our conference on ‘making healthcare more human’, and the solutions identified.
10 May 2017
We should see acute hospitals as places for healing
In this blog, Jocelyn Cornwell explores the possibilities for change if clinicians, managers and boards defined hospital wards as places of healing and caring instead of simply a 'medical workplace'.
18 January 2017
Unflinching in the face of crisis
Jocelyn Cornwell, chief executive of The Point of Care Foundation, reflects upon the current NHS crisis, what it risks, and why we must continue our work here at the Foundation.