Recent healthcare scandals including mid-Staffs and the Bawa-Garba case have highlighted the importance of health workers being able to reflect and learn from mistakes. Our Sweeney Programme, which supports quality improvement, puts the patient at the centre of care and requires care teams to open themselves up to being challenged on how they work, by learning about the experience of their care from the point of view of patients.
Transparency and openness
because healthcare must use mistakes as opportunities to learn and improve, rather than blame or punish
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Latest news and blogs
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Blog 21 May 2018
How do we make patient experience data more useful?
Louise Locock describes the development of a new guide to help frontline NHS staff make better use of patient experience data.
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News story 30 January 2018
“Friends and family test” should no longer be compulsory, argue experts
Our Chief Executive Jocelyn Cornwell has co-authored an editorial in The BMJ arguing that the Friends and Family Test (FFT) is not a good indicator of performance and takes up a disproportionate amount of time for teams responsible for improving patient experience.
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Staff concerns must be recognised by managers
Managers failed to hear or act on valid concerns about patient safety at Mid Staffordshire NHS Foundation Trust
06 February 2013 Report -
Culture is crucial
Creating an open culture with a commitment to learning from mistakes is central to providing high quality and safe care
18 February 2015 Report -
Framework for appointing a Guardian
The Office of the National Guardian has published guidance on the role including a job description and person specification
11 March 2016 Paper -
Staff must work as multiprofessional teams
A ‘them and us’ culture and poor communication between professional groups often hampers good care
01 March 2015 Book
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