Recent healthcare scandals including mid-Staffs and the Bawa-Garba case have highlighted the importance of health workers being able to reflect and learn from mistakes. Our Sweeney Programme, which supports quality improvement, puts the patient at the centre of care and requires care teams to open themselves up to being challenged on how they work, by learning about the experience of their care from the point of view of patients.
Transparency and openness
because healthcare must use mistakes as opportunities to learn and improve, rather than blame or punish
Latest news and blogs
News story 02 March 2021
Capturing experiences of working with the Point of Care Foundation
A new way to feed back on inclusion at the Point of Care Foundation
News story 17 March 2020
Covid 19 and the Point of Care Foundation
How the Covid 19 outbreak is affecting our work
Blog 18 December 2019
Implementing online patient feedback in a ‘special measures’ healthcare organisation
A recent evaluation looked at how an acute hospital trust placed into special measures implemented online patient feedback. Its author shares some of her findings.