Recent healthcare scandals including mid-Staffs and the Bawa-Garba case have highlighted the importance of health workers being able to reflect and learn from mistakes. Our Sweeney Programme, which supports quality improvement, puts the patient at the centre of care and requires care teams to open themselves up to being challenged on how they work, by learning about the experience of their care from the point of view of patients.
Transparency and openness
because healthcare must use mistakes as opportunities to learn and improve, rather than blame or punish
Latest news and blogs
Blog 21 May 2018
How do we make patient experience data more useful?
Louise Locock describes the development of a new guide to help frontline NHS staff make better use of patient experience data.
News story 30 January 2018
“Friends and family test” should no longer be compulsory, argue experts
Our Chief Executive Jocelyn Cornwell has co-authored an editorial in The BMJ arguing that the Friends and Family Test (FFT) is not a good indicator of performance and takes up a disproportionate amount of time for teams responsible for improving patient experience.