Recent healthcare scandals including mid-Staffs and the Bawa-Garba case have highlighted the importance of health workers being able to reflect and learn from mistakes. Our Sweeney Programme, which supports quality improvement, puts the patient at the centre of care and requires care teams to open themselves up to being challenged on how they work, by learning about the experience of their care from the point of view of patients.
Transparency and openness
because healthcare must use mistakes as opportunities to learn and improve, rather than blame or punish
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Latest news and blogs
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Blog 18 December 2019
Implementing online patient feedback in a ‘special measures’ healthcare organisation
A recent evaluation looked at how an acute hospital trust placed into special measures implemented online patient feedback. Its author shares some of her findings.
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Blog 23 September 2019
How can we ensure there are no limits to the scope of compassion?
Our Programmes Manager Farhana Nargis reflects on the issue of diversity in our work as we seek to have an impact across organisations and to help build inclusive cultures.
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News story 12 September 2018
Our response to new guidance on reflective practice
We consider 'The Reflective Practitioner', issued to doctors and medical students by the Academy of Medical Royal Colleges, the UK Conference of Postgraduate Medical Deans, the General Medical Council and the Medical Schools Council.
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Staff concerns must be recognised by managers
Managers failed to hear or act on valid concerns about patient safety at Mid Staffordshire NHS Foundation Trust
06 February 2013 Report -
Culture is crucial
Creating an open culture with a commitment to learning from mistakes is central to providing high quality and safe care
18 February 2015 Report -
Framework for appointing a Guardian
The Office of the National Guardian has published guidance on the role including a job description and person specification
11 March 2016 Evidence -
Staff must work as multiprofessional teams
A ‘them and us’ culture and poor communication between professional groups often hampers good care
01 March 2015
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