Recent healthcare scandals including mid-Staffs and the Bawa-Garba case have highlighted the importance of health workers being able to reflect and learn from mistakes. Our Sweeney Programme, which supports quality improvement, puts the patient at the centre of care and requires care teams to open themselves up to being challenged on how they work, by learning about the experience of their care from the point of view of patients.
Transparency and openness
because healthcare must use mistakes as opportunities to learn and improve, rather than blame or punish
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Latest news and blogs
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News story 02 March 2021
Capturing experiences of working with the Point of Care Foundation
A new way to feed back on inclusion at the Point of Care Foundation
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News story 17 March 2020
Covid 19 and the Point of Care Foundation
How the Covid 19 outbreak is affecting our work
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Blog 18 December 2019
Implementing online patient feedback in a ‘special measures’ healthcare organisation
A recent evaluation looked at how an acute hospital trust placed into special measures implemented online patient feedback. Its author shares some of her findings.
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Staff concerns must be recognised by managers
Managers failed to hear or act on valid concerns about patient safety at Mid Staffordshire NHS Foundation Trust
06 February 2013 Report -
Culture is crucial
Creating an open culture with a commitment to learning from mistakes is central to providing high quality and safe care
18 February 2015 Report -
Framework for appointing a Guardian
The Office of the National Guardian has published guidance on the role including a job description and person specification
11 March 2016 Evidence -
Staff must work as multiprofessional teams
A ‘them and us’ culture and poor communication between professional groups often hampers good care
01 March 2015
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