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Transparency and openness

because healthcare must use mistakes as opportunities to learn and improve, rather than blame or punish

Recent healthcare scandals including mid-Staffs and the Bawa-Garba case have highlighted the importance of health workers being able to reflect and learn from mistakes. Our Sweeney Programme, which supports quality improvement, puts the patient at the centre of care and requires care teams to open themselves up to being challenged on how they work, by learning about the experience of their care from the point of view of patients.