Our mission, to humanise healthcare, often requires cultural change within healthcare organisations. Organisational culture affects relationships between staff and managers, and between staff and patients. Our Schwartz programme and HOPE network both actively seek to develop the culture of healthcare organisations, by providing a supportive forum for reflection and supporting professionals concerned with improving patient experience in their organisations. Our research has highlighted ways for organisations to improve employee engagement, stressing the importance of culture in achieving an engaged workforce.
Organisational culture
because systemic change is needed to enable compassionate cultures in healthcare organisations
View all news and blogs
Latest news and blogs
-
News story 23 December 2019
Point of Care Foundation selected as partner in Alder Hey transformation programme
The Point of Care Foundation is to provide organisation-wide training in patient-centred quality improvement in a transformation project at Alder Hey Children's Hospital.
-
Blog 18 December 2019
Implementing online patient feedback in a ‘special measures’ healthcare organisation
A recent evaluation looked at how an acute hospital trust placed into special measures implemented online patient feedback. Its author shares some of her findings.
-
News story 27 May 2019
HSE publishes new Schwartz research from Trinity College Dublin
New research finds positive impacts from Schwartz Rounds at sites in Ireland.
-
Clear goals are essential
Organisational leaders must set clear goals and ensure that they role model positive behaviours
09 September 2013 Paper -
Compassionate care is reliant on caring leadership
This report shows that patient safety is dependent on the creation of a more open and transparent healthcare system
11 February 2015 Report -
Health care systems are complex
Bringing about quality improvement alongside culture change is very complex
30 March 2000 Paper -
BME staff are under-represented in leadership positions
Roger Kline's research shows that only 8% of London NHS Trust Board members from a BME background
10 April 2014 Report
View all