Our mission, to humanise healthcare, often requires cultural change within healthcare organisations. Organisational culture affects relationships between staff and managers, and between staff and patients. Our Schwartz programme and HOPE network both actively seek to develop the culture of healthcare organisations, by providing a supportive forum for reflection and supporting professionals concerned with improving patient experience in their organisations. Our research has highlighted ways for organisations to improve employee engagement, stressing the importance of culture in achieving an engaged workforce.
because systemic change is needed to enable compassionate cultures in healthcare organisations
Latest news and blogs
Blog 22 July 2020
An open letter to Sir Simon Stevens
An open letter to Sir Simon Stevens, NHS Chief Executive, from the Director and Board of Trustees of the Point of Care Foundation.
Blog 04 May 2020
Reasons for optimism in experience of care
Amidst the profound challenges to patient care created by the Covid 19 crisis, some important signs of progress are emerging from the NHS’s approach to patient experience. Our founder Jocelyn Cornwell asks, Is this the systemic change to experience of care we’ve been waiting for?
Blog 30 March 2020
‘Team Time’ – reflecting together on the Covid crisis
The Covid 19 crisis presents challenges for providing moral support to health and care workers. Julian Groves outlines our approach to supporting small-scale, virtual, team-based reflection across the Schwartz community.