Our mission, to humanise healthcare, often requires cultural change within healthcare organisations. Organisational culture affects relationships between staff and managers, and between staff and patients. Our Schwartz programme and HOPE network both actively seek to develop the culture of healthcare organisations, by providing a supportive forum for reflection and supporting professionals concerned with improving patient experience in their organisations. Our research has highlighted ways for organisations to improve employee engagement, stressing the importance of culture in achieving an engaged workforce.
Organisational culture
because systemic change is needed to enable compassionate cultures in healthcare organisations
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Latest news and blogs
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Blog 24 November 2020
The power of story-telling through the pandemic
Our Programmes Coordinator Isabelle Mundy writes about two evaluations of the first phase of our Team Time initiative to support healthcare workers during the Covid-19 pandemic.
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Blog 27 October 2020
NHS Reset – Let’s make sure patients and staff shape our new normal
Bev Fitzsimons considers what it means to reset health and care services, and the opportunity it presents to make listening to both patients and staff part of 'business as usual'.
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Blog 22 July 2020
An open letter to Sir Simon Stevens
An open letter to Sir Simon Stevens, NHS Chief Executive, from the Director and Board of Trustees of the Point of Care Foundation.
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Clear goals are essential
Organisational leaders must set clear goals and ensure that they role model positive behaviours
09 September 2013 Paper -
Compassionate care is reliant on caring leadership
This report shows that patient safety is dependent on the creation of a more open and transparent healthcare system
11 February 2015 Report -
Health care systems are complex
Bringing about quality improvement alongside culture change is very complex
30 March 2000 Paper -
BME staff are under-represented in leadership positions
Roger Kline's research shows that only 8% of London NHS Trust Board members from a BME background
10 April 2014 Report
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