Our mission, to humanise healthcare, often requires cultural change within healthcare organisations. Organisational culture affects relationships between staff and managers, and between staff and patients. Our Schwartz programme and HOPE network both actively seek to develop the culture of healthcare organisations, by providing a supportive forum for reflection and supporting professionals concerned with improving patient experience in their organisations. Our research has highlighted ways for organisations to improve employee engagement, stressing the importance of culture in achieving an engaged workforce.
because systemic change is needed to enable compassionate cultures in healthcare organisations
Latest news and blogs
News story 02 May 2019
HOPE network passes to NHS England
The Heads of Patient Experience network will be managed by NHS England while the Point of Care Foundation continues to focus on training and development opportunities for patient experience professionals.
Blog 31 January 2019
Care for the carers, improve care – an introduction to Schwartz Rounds
Julian Groves gives an overview of Schwartz Rounds and why we are supporting a pilot programme to trial Rounds in children's social care organisations.
Blog 12 September 2018
How do trusts engage with their ‘most important asset’?
Jocelyn Cornwell discusses the key lessons to draw from case studies of staff engagement at three NHS trusts.