Our mission, to humanise healthcare, often requires cultural change within healthcare organisations. Organisational culture affects relationships between staff and managers, and between staff and patients. Our Schwartz programme and HOPE network both actively seek to develop the culture of healthcare organisations, by providing a supportive forum for reflection and supporting professionals concerned with improving patient experience in their organisations. Our research has highlighted ways for organisations to improve employee engagement, stressing the importance of culture in achieving an engaged workforce.
because systemic change is needed to enable compassionate cultures in healthcare organisations
Latest news and blogs
Blog 12 September 2018
How do trusts engage with their ‘most important asset’?
Jocelyn Cornwell discusses the key lessons to draw from case studies of staff engagement at three NHS trusts.
Blog 05 June 2018
‘What matters to you’ day – starting conversations that can transform care
Head of Improvement Bev Fitzsimons and Point of Care Foundation Associate Joanna Goodrich discuss the 'What matters to you' initiative that encourages hospitals to put patients first.
Blog 08 May 2018
What is human healthcare?
Jocelyn Cornwell reviews some of the key questions arising at our conference on ‘making healthcare more human’, and the solutions identified.