Our mission, to humanise healthcare, often requires cultural change within healthcare organisations. Organisational culture affects relationships between staff and managers, and between staff and patients. Our Schwartz programme and HOPE network both actively seek to develop the culture of healthcare organisations, by providing a supportive forum for reflection and supporting professionals concerned with improving patient experience in their organisations. Our research has highlighted ways for organisations to improve employee engagement, stressing the importance of culture in achieving an engaged workforce.
Organisational culture
because systemic change is needed to enable compassionate cultures in healthcare organisations
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Latest news and blogs
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Blog 28 September 2021
“There have been no societies that did not tell stories”: Why storytelling matters
Julian Groves explains why storytelling is such a powerful tool for helping people to process emotions, and why the process of safely sharing and listening to stories through Schwartz Rounds is so vital - and shouldn't be left to chance.
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Blog 28 September 2021
Schwartz community diversity: what do we know so far?
Farhana Nargis gives an update on some early diversity data gathered from the Schwartz Community.
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Blog 23 September 2021
An open letter to Amanda Pritchard
An open letter to Amanda Pritchard, Chief Executive of NHS England & Improvement.
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Clear goals are essential
Organisational leaders must set clear goals and ensure that they role model positive behaviours
09 September 2013 Paper -
Compassionate care is reliant on caring leadership
This report shows that patient safety is dependent on the creation of a more open and transparent healthcare system
11 February 2015 Report -
Health care systems are complex
Bringing about quality improvement alongside culture change is very complex
30 March 2000 Paper -
BME staff are under-represented in leadership positions
Roger Kline's research shows that only 8% of London NHS Trust Board members from a BME background
10 April 2014 Report
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