Our mission is to humanise healthcare. We believe high quality care is compassionate towards patients and their families, and we work with organisations and care teams to find ways to improve the quality of care. But we also recognise that there needs to be compassion towards staff within the health and care system. Evidence shows that staff face intense pressures at work, and need to be well supported if they are to provide compassionate care.
Compassionate care
because patients are always anxious and vulnerable, so small acts of kindness often make the biggest difference to them
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Latest news and blogs
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Blog 27 October 2020
NHS Reset – Let’s make sure patients and staff shape our new normal
Bev Fitzsimons considers what it means to reset health and care services, and the opportunity it presents to make listening to both patients and staff part of 'business as usual'.
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Blog 04 May 2020
Reasons for optimism in experience of care
Amidst the profound challenges to patient care created by the Covid 19 crisis, some important signs of progress are emerging from the NHS’s approach to patient experience. Our founder Jocelyn Cornwell asks, Is this the systemic change to experience of care we’ve been waiting for?
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Blog 01 May 2020
Why it matters that healthcare staff share their experiences, even in a crisis
Bev Fitzsimons reflects on stories from healthcare workers caring for patients and families during the Covid-19 crisis and discusses the need for staff to share their experiences now more than ever.
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Working in healthcare is challenging
Healthcare staff work in an environment where untreatable and terminal illness, disfigurement, suffering, and the pain of loss for patients and families can result in staff distancing themselves as a means of self-protection, which makes it more difficult to feel and show compassion
08 January 1988 -
Professionals are trained to be emotionally detatched from their patients
Professional training emphasises the importance of developing an ability to detach oneself from the patient’s distress and personal circumstances
01 April 2009 Evidence -
Stress and burnout limit compassion
Stress, and at its extreme, burnout, produces a lowered sense of personal effectiveness, emotional exhaustion, and depersonalisation of others which can limit compassion, and at its most extreme cause cruelty towards patients.
02 February 2015 Evidence -
Support from colleagues boosts compassionate care
There is agreement that role modelling by colleagues is a powerful way of learning how to behave compassionately.
01 May 2006 Evidence -
Reflective practice supports compassionate care
Staff who use reflective practice, such as Schwartz Rounds, find it easier to provide compassionate care
26 January 2016 Evidence -
Good teamwork enables compassionate care
11 September 2011 Paper
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