Our mission is to humanise healthcare. We believe high quality care is compassionate towards patients and their families, and we work with organisations and care teams to find ways to improve the quality of care. But we also recognise that there needs to be compassion towards staff within the health and care system. Evidence shows that staff face intense pressures at work, and need to be well supported if they are to provide compassionate care.
because patients are always anxious and vulnerable, so small acts of kindness often make the biggest difference to them
Latest news and blogs
Blog 31 January 2019
Care for the carers, improve care – an introduction to Schwartz Rounds
Julian Groves gives an overview of Schwartz Rounds and why we are supporting a pilot programme to trial Rounds in children's social care organisations.
News story 05 December 2018
New bursaries available for Foundations in Patient Experience Course
NHS Improvement is providing bursaries of 50% of the course fees for some students on our Foundations in Patient Experience course.
Blog 24 May 2018
Dying matters: Living well to the very end
Our Head of Improvement Bev Fitzsimons wrote a blog for NHS England in support of Dying Matters Week (14-18 May) in which she described the work of our end-of-life care collaborative 'Living Well to the Very End'.