Our mission is to humanise healthcare. We believe high quality care is compassionate towards patients and their families, and we work with organisations and care teams to find ways to improve the quality of care. But we also recognise that there needs to be compassion towards staff within the health and care system. Evidence shows that staff face intense pressures at work, and need to be well supported if they are to provide compassionate care.
Compassionate care
because patients are always anxious and vulnerable, so small acts of kindness often make the biggest difference to them
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Latest news and blogs
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News story 05 February 2020
New films show impact of engagement for an Integrated Care System
Videos produced by Our Dorset show training in patient engagement, and its impact
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Blog 27 January 2020
How do we humanise integrated care?
Bev Fitzsimons considers the challenges and opportunities of working with Integrated Care Systems
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Blog 16 November 2019
“If only we had known”: learning what really matters to parents of premature babies
Susan Giboney writes about how a neonatal intensive care unit in Portland, Oregon improved care for premature babies - by asking parents what they needed.
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Working in healthcare is challenging
Healthcare staff work in an environment where untreatable and terminal illness, disfigurement, suffering, and the pain of loss for patients and families can result in staff distancing themselves as a means of self-protection, which makes it more difficult to feel and show compassion
08 January 1988 -
Professionals are trained to be emotionally detatched from their patients
Professional training emphasises the importance of developing an ability to detach oneself from the patient’s distress and personal circumstances
01 April 2009 Evidence -
Stress and burnout limit compassion
Stress, and at its extreme, burnout, produces a lowered sense of personal effectiveness, emotional exhaustion, and depersonalisation of others which can limit compassion, and at its most extreme cause cruelty towards patients.
02 February 2015 Evidence -
Support from colleagues boosts compassionate care
There is agreement that role modelling by colleagues is a powerful way of learning how to behave compassionately.
01 May 2006 Evidence -
Reflective practice supports compassionate care
Staff who use reflective practice, such as Schwartz Rounds, find it easier to provide compassionate care
26 January 2016 Evidence -
Good teamwork enables compassionate care
11 September 2011 Paper
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