Our mission is to humanise healthcare. We believe high quality care is compassionate towards patients and their families, and we work with organisations and care teams to find ways to improve the quality of care. But we also recognise that there needs to be compassion towards staff within the health and care system. Evidence shows that staff face intense pressures at work, and need to be well supported if they are to provide compassionate care.
because patients are always anxious and vulnerable, so small acts of kindness often make the biggest difference to them
Latest news and blogs
Blog 27 October 2020
NHS Reset – Let’s make sure patients and staff shape our new normal
Bev Fitzsimons considers what it means to reset health and care services, and the opportunity it presents to make listening to both patients and staff part of 'business as usual'.
Blog 04 May 2020
Reasons for optimism in experience of care
Amidst the profound challenges to patient care created by the Covid 19 crisis, some important signs of progress are emerging from the NHS’s approach to patient experience. Our founder Jocelyn Cornwell asks, Is this the systemic change to experience of care we’ve been waiting for?
Blog 01 May 2020
Why it matters that healthcare staff share their experiences, even in a crisis
Bev Fitzsimons reflects on stories from healthcare workers caring for patients and families during the Covid-19 crisis and discusses the need for staff to share their experiences now more than ever.