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What we know about online feedback

From interviews to questionnaires and observations, our team used a range of methods to find out how online patient feedback is currently viewed and used by patients and professionals.

If you have multiple people reporting the same thing then perhaps you start to give it more credence
INQUIRE participant
I think the job for the NHS is to think how to we use all of that data as well as we can to improve services
Dan Wellings
Senior Fellow, The King’s Fund
It represents feelings, it represents emotions, it represents the really, really important things… rarely is it bland.
Neil Bacon
Founder and CEO, IWantGreatCare