What we know about online feedback
From interviews to questionnaires and observations, our team used a range of methods to find out how online patient feedback is currently viewed and used by patients and professionals.
If you have multiple people reporting the same thing then perhaps you start to give it more credenceMarneyINQUIRE participant
I think the job for the NHS is to think how to we use all of that data as well as we can to improve servicesDan WellingsSenior Fellow, The King’s Fund
It represents feelings, it represents emotions, it represents the really, really important things… rarely is it bland.Neil BaconFounder and CEO, IWantGreatCare