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Apply online feedback to improve care

Although there are challenges, there a number of opportunities for using online patient feedback to drive quality improvement in healthcare.

I think it would be nice if they collected more feedback but there’s no point collecting the feedback if it’s not acted upon
INQUIRE participant
Why are things the way they are? Explain it to us, you know. If it has to be that way for a particular reason, tell us
INQUIRE participant
Its an opportunity to hear what your customers think and to use that to make things better
Sally Brearley
Centre for Health and Social Care Research, Fellow in Patient and Public Involvement