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Pediatric asthma: improving patient and staff experience

01 November 2013 Case study

Topics and programmes

Walsall Healthcare worked with the Point of Care team at the Kings Fund, utilising the PFCC methodology alongside other quantitative and qualitative data, in order to improve both patient and staff experiences for children with asthma.

Overseen by a PFCC Guiding Council who met weekly, multidisciplinary teams implemented several changes to improve patient and staff’s experiences. Following the success of the project, the team plans to apply the PFCC methodology in other care experiences. Below are some of the highlights of their work in improving the experience for children with asthma:

  • Development of a four-part discharge bundle, promoting self-management and ensuring continuity of care with primary care;
  • Creation of an individualised written asthma plan for each patient at discharge, which is developed collaboratively with patients and staff;
  • New patient resources to address commonly asked questions;
  • Mandatory training session for all nurses and a clinical competencies checklist for all staff so all can confidently manage an asthmatic child;
  • Inclusion of asthma training for the pediatric medical staff induction program;
  • Design of a patient journey map to provide patients upon arrival, giving a pictorial representation of what to expect through the department.