Patient and carer empowerment: a children’s asthma improvement project
01 November 2013 Case study
Topics and programmes
The PFCC team at the University Hospital of North Staffordshire sought to understand the patient, family, and staff experience of asthma care and to address barriers to excellent care.
As part of the project, all patients were issued with an asthma clock, which aimed to reflect the ideal scenario for receiving care. Based upon this, patients were encouraged to inquire with staff if there was a delay.
This intervention received much positive feedback. For example, patients and their families noted that it provided a clear explanation of planned care, and ensured that patients and families were not left sitting around wondering what will happen next. This also enabled families to leave for short periods, for example to get refreshments, without fear of missing an element of care. Furthermore, families noted feeling empowered to approach staff and question if there was a delay in the provision of care.
The image below is a representation of the asthma clock developed and used by the team.