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Improving the experience of patients with COPD

01 November 2013 Case study

Topics and programmes


Working with the Point of Care team at the Kings Fund, a team from Hywel Dda Health Board in Wales used the PFCC methodology specifically to improve patients’ experience of discharge from the hospital. The team wanted every patient with COPD to feel ‘safe, confident, and well-informed’ after discharge.

Observing the whole care experience, across acute, primary and community boundaries, the team saw the COPD Care Bundle as an opportunity to use it to change the way they did things.  They secured charitable funds to cover a year’s supply of patient information packs.  This has enabled better sharing of information across boundaries, networking, and knowledge of COPD.

The team highlighted the significance of patient shadowing as part of the methodology, and as one carer noted “Standing from the outside in you see things you wouldn’t notice from the inside out.”  Going forward, the team remain committed to encouraging “more staff to Shadow to help ‘get it’, be more aware of the reality for patients and hopefully be more motivated.  We will still Shadow; we will not drop this essential tool.”