Skip to content

Improving Compassionate Care Toolkit

Picker; University of Oxford 03 March 2017 Toolkit

This toolkit from Picker is designed for those wanting to improve patient experiences in hospitals, providing full implementation support for a near real-time feedback approach which enables organisations to act quickly so as to improve compassion in care.

Topics and programmes


The toolkit includes:

  • A validated questionnaire which allows for comparison across wards. The instrument can also be used as a “common core”, to which ward specific questions or the Friends and Family Test can be added.
  • Questionnaire implementation guide.
  • Recommendations on cost-efficient implementation, detailed information about volunteer training, reporting and evaluation.
  • Case studies on the experiences of six case study sites. These include challenges, lessons learnt and impacts.

Visit the resource