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More about the method

This toolkit gives a step-by-step guide to improving patient experience of health care using a technique called experience-based co-design (EBCD).

Working with patients to improve health care

This toolkit outlines a powerful and proven way of improving patients’ experience of services, and helps you to understand how it can help you meet your aims. A 2013 global survey discovered that EBCD projects had either been implemented, or were being planned in more than 60 health care organisations, in countries including Australia, Canada, England, the Netherlands, New Zealand, Sweden, and the United States.

As well as step-by-step guidance, the toolkit includes videos of people who have taken part in EBCD projects. These help bring to life the successes and range of benefits that can result from implementing this type of improvement project. The toolkit also includes downloadable resources such as template forms, letters, presentations and other materials, to help you plan and carry out this approach.

This latest version of the toolkit was produced in 2013. It incorporates learning and feedback from staff and patients involved in more than 60 EBCD projects, including an important adaptation, the accelerated form of EBCD.

Experience Based Co-Design Workshops

We regularly run EBCD workshops, led by expert trainers, which teach participants how to use the Experience Based Co-Design method to improve the delivery of their service and make it more responsive to patients’ wishes. If you would like to be sent further information of upcoming workshops please visit our event page or enter your details here.

We also offer tailored training and support, which can be delivered at your organisation. For more information, please email