Heads of Patient Experience (HOPE) network
The HOPE network offers peer learning and support to members and provides an opportunity to learn from innovations and best practice
- Course | March 2018
New course: 'Foundations in patient experience'
- Member profiles
Read about why our members choose to work to improve patient experience
Blog post 21 May 2018
How do we make patient experience data more useful?
Louise Locock describes the development of a new guide to help frontline NHS staff make better use of patient experience data.
Blog post 18 April 2018
Making healthcare more human: Patient perspectives
Bev Fitzsimons looks back at what we learned about patient experience at last month’s conference on ‘Making Healthcare More Human’.
News story 30 January 2018
“Friends and family test” should no longer be compulsory, argue experts
Our Chief Executive Jocelyn Cornwell has co-authored an editorial in The BMJ arguing that the Friends and Family Test (FFT) is not a good indicator of performance and takes up a disproportionate amount of time for teams responsible for improving patient experience.