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Experience based co-design reduces formal complaints on an acute mental health ward

Neil Springham and Glenn Robert BMJ Quality Improvement 12 November 2015 Evidence

This study describes how experience based co-design (EBCD) was adapted for safe use within a mental health setting, resulting in formal service user and family complaints being eradicated for a period of 23 months.

Topics and programmes

Quality ImprovementPatient Experience programme

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