21 May 2014 Report
Developing collective leadership for health care
This paper argues that collective leadership – as opposed to command-and-control structures – provides the optimum basis for caring cultures.
10 April 2014 Report
The “snowy white peaks” of the NHS
This research shows that the absence of Black and Minority Ethnic (BME) NHS staff from the leadership of the NHS is serious, systemic and has shown no sign of improving in recent years.
27 September 2013 Paper
Team working and effectiveness in health care
This paper shows that if healthcare staff are working in a strong team, and are managed well by their immediate manager then they will be more satisfied and engaged at work and less likely to be stressed.
09 September 2013 Paper
Culture and behaviour in the English National Health Service: overview of lessons from a large multimethod study
This study examines culture and behaviour in the English National Health Service (NHS), finding that clear goal-setting and supportive management are key to creating a strong organisational culture.
01 March 2013 Paper
Will prescriptions for cultural change improve the NHS?
This analysis examines what research tells us about the likelihood of creating cultural change in the NHS.
06 February 2013 Report
The Mid Staffordshire NHS Foundation Trust Public Inquiry
The full public inquiry into the role of the commissioning, supervisory and regulatory bodies in the monitoring of Mid Staffordshire Foundation NHS Trust.
21 March 2012 Paper
Do Schwartz Center Rounds work in English hospitals?
This article evaluates the pilot of Schwartz Rounds in two hospitals, showing that they are as effective in the UK as they are in the USA.
11 September 2011 Paper
Effective workplace culture: the attributes, enabling factors and consequences of a new concept
This article argues that the culture of the healthcare workplace is more important than that of the organisation, because it is at this level that most potential exists for transformation that benefits patients, users and staff.
01 August 2011 Paper
Service Design and Change of Systems: Human-Centered Approaches to Implementing and Spreading Service Design
This article argues that for innovation to be successful and sustainable, participants must be ‘actively involved in understanding both the why and the what of the service innovation'.
06 June 2010 Paper
Schwartz Center Rounds
Evaluation of an Interdisciplinary Approach to Enhancing Patient-Centered Communication, Teamwork, and Provider Support