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Conference: making healthcare more human

Wednesday 28 March 2018

We invite you to join us at a CPD-accredited conference exploring how to make healthcare more human for patients and staff in the NHS.

Topics and programmes

Event details


The Wellcome Collection, 183 Euston Rd, London, NW1 2BE


£200 - discounts available for multiple delegates


HR directors; organisational development managers; finance directors; medical directors; improvement leaders; NHS quality leads


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About the conference

Download the flyer

We’re aware of concerns about the pressures on healthcare staff which make it difficult to attend to the small things that make a difference to patients. Staff want to do a good job, and, along with others, we’re working to help create the conditions which enable them to do that.

Our conference on 28 March 2018, ‘making healthcare more human’, will explore these themes, and we hope that you will be able to join us to learn from others and to also share your views on what these enabling conditions might look like.

Unlike other conferences, we are aiming for a conference that is multi-professional, focused on bottom-up change and the involvement of both staff and patients in the change process. It will be highly participative and interactive, stimulating ideas whilst also focusing on the practical ways to make a difference to both patients and staff.

You will be encouraged to challenge traditional ideas about the role of staff and patients, seeing patients as partners in the design process, and staff as people to be cared for too.

The morning sessions will include a patient discussion panel followed by forum theatre performed by Performing Medicine, which will draw on themes from the patient panel to perform scenarios where staff can provide more human care.

The afternoon will provide the opportunity for a conversation between staff and patients, encouraging both to think about what difference it makes when relationships between them are strong, as well as what enables/prevents these relationships from building. This will be followed by a keynote presentation from Professor Jill Maben, one of the foremost experts on the links between staff and patient wellbeing.

Our aim is to create a space which reflects our shared humanity and common goal to provide safe and compassionate care to every patient.

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Speakers and contributors

  • Jill Maben, Professor of Nursing at Surrey University
  • Heather Caudle, Director of Nursing for Improvement, NHS England
  • David Gilbert, Patient Director, Sussex MSK Partnership NHS Trust
  • Ben Morrin, Director of Workforce at UCLH
  • Amy Stabler, Senior lecturer at Northumbria University
  • Tracy Boylin, Human Resources expert

What you’ll learn

  • To demonstrate the importance to patients of being seen as a person, what this means in practice, and the value for staff in being able to do so
  • To demonstrate the importance to staff of being seen and treated as a person, what this means in practice, and the value to organisations of doing so
  • To identify the conditions required to foster mutual respect and at what people in senior roles can do to create them
  • To hear from national leaders and industry experts on how to improve service user and staff well-being

Who will attend?

This conference will be of interest to anyone who is concerned with creating a more compassionate and humane health service.  We welcome interest from patients, carers and any healthcare professional or NHS employee.

Many directors of human resources and organisational development staff will attend, along with clinical leaders and others working to improve the experience of both staff and patients in the NHS.

CPD accreditation

The conference has been approved for CPD accreditation by CPD UK and certificates of attendance will be sent by email to all delegates after the conference.

Book your place now