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Integrated Care Systems: Engaging Patients and the Public

Early 2021

In this three-day course, we work with Integrated Care Systems (ICSs) to teach and support staff to build more equal relationships with patients and the public, and in doing so to deliver change and improve experiences of care. We provide practical training in this new way of working and alongside this, we support the implementation of ‘ICS Schwartz Rounds’. This combination – support for staff alongside practical training – enables the system to become truly integrated in a way that retains the human touch.


Event details

Location

London

Cost

£5,000 per team (based on 5 delegates per ICS). To commission a bespoke version of this course, contact Bev Fitzsimons, Director.

Audience

Integrated Care Systems

Please note: This course was previously scheduled to begin in September 2020 but has been postponed until early 2021 due to Covid-19.

 

Efforts to integrate care have the potential to provide better experiences for people using health and care services, with less fragmentation and a closer fit between what patients want and need, and what’s on offer. For these benefits to be realised a cultural shift in the way services and the people who work in them interact with patients and the public is required.

It is this cultural change, and the building of these relationships that is core to our work at the Point of Care Foundation.

Embedding change on the ground can be difficult when there are seemingly intractable issues over governance and finance taking up the time and headspace of system leaders. The Point of Care Foundation builds capacity to integrate care by working closely with both staff and patients who are at the sharp end of delivering and receiving services.

In this three-day course, we work with Integrated Care Systems (ICSs) to teach and support staff to build more equal relationships with patients and the public, and in doing so to deliver change and improve experiences of care. We provide practical training in this new way of working and alongside this, we support the implementation of ‘ICS Schwartz Rounds‘. Schwartz Rounds provide a structured forum where all staff come together regularly to discuss the emotional and social impact of their work, with evidence that they help staff feel more supported in their jobs, less stressed and isolated, with increased insight and appreciation for each other’s roles and a greater focus on relationships with colleagues and patients.

This combination, support for staff alongside practical training, enables the system to become truly integrated in a way that retains the human touch.

Read Bev Fitzsimons’s blog on Humanising Integrated Care

To find out more please register your interest below:

Integrated Care Systems - Register Interest

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