Foundations in Patient Experience – Cohort 4
9 & 10 September and 28 & 29 September 2020
We are pleased to invite applications for the fifth cohort of our Foundations in Patient Experience course, beginning on the 9th September 2020. The course is for people working in patient experience, quality improvement, patient safety and PALS.
University of Warwick
People working in Patient Experience, Quality Improvement, Patient Safety or PALS
We are pleased to invite applications for the fifth cohort of our Foundations in Patient Experience course, beginning September 2020. The course is for people working in patient experience, quality improvement, patient safety and PALS.
The course supports the following learning objectives:
- Increase confidence in understanding, analysis and use of different types of data on patient experience.
- Help people working in patient experience and engagement fully understand their responsibilities and work strategically as leaders in their field.
- Strengthen knowledge of research evidence, its relevance to patient experience, to other patient and organisational outcomes.
- Understand the historical and policy context for patient experience and efforts to improve it in the UK and internationally.
- Strengthen the personal impact and effectiveness of students, confidence in role, skills in sense-making, influencing and collaborative working.
The course is structured into four modules. Total fees for the course, including learning materials and the residential, are £1550. The course is CPD-accredited with each module the equivalent of 8 hours of learning. Students may obtain The Point of Care Patient Experience certificate by submitting a piece of written work. The course promotes peer learning and offers opportunities to develop professional networks both during and beyond the course itself.
The course has also been accredited by the Institute for Leadership and Management (ILM). Students on the course benefit from one year’s membership of the ILM, providing access to ILM’s online resources.
We welcome applications from people working in patient experience within the NHS, Patient Advice and Liaison Service or third sector organisations concerned with patient experience.
The course is structured into four modules. The first two will be taught on consecutive days at a residential at the University of Warwick on the 9th & 10th September 2020. The final two modules will be taught on consecutive days at a residential also at the University of Warwick on the 28th & 29th September 2020.
If you wish to apply for the course please enter your details below, and you will be directed to download the application form, which you should complete and return by 7th August 2020. If you would like to learn more about the course, and discuss how this would benefit you, please email You will need your line manager’s support for your application.
The deadline for applications is 7th August 2020 at 5pm.
For details of alternative dates for the course please visit out Events page.