Skip to content

Foundations in Patient Experience

Early 2021

We are pleased to invite expressions of interest in future cohorts of our Foundations in Patient Experience course. The course is for people working in patient experience, quality improvement, patient safety and PALS.


Event details

Location

University of Warwick

Cost

£1550

Audience

People working in Patient Experience, Quality Improvement, Patient Safety or PALS

We are pleased to invite expressions of interest in future cohorts of our Foundations in Patient Experience course. The course is for people working in patient experience, quality improvement, patient safety and PALS.

The course supports the following learning objectives:

  1. Increase confidence in understanding, analysis and use of different types of data on patient experience.
  2. Help people working in patient experience and engagement fully understand their responsibilities and work strategically as leaders in their field.
  3. Strengthen knowledge of research evidence, its relevance to patient experience, to other patient and organisational outcomes.
  4. Understand the historical and policy context for patient experience and efforts to improve it in the UK and internationally.
  5. Strengthen the personal impact and effectiveness of students, confidence in role, skills in sense-making, influencing and collaborative working.

The course is structured into four modules. Total fees for the course, including learning materials and the residential, are £1550. The course is CPD-accredited with each module the equivalent of 8 hours of learning. Students may obtain The Point of Care Patient Experience certificate by submitting a piece of written work. The course promotes peer learning and offers opportunities to develop professional networks both during and beyond the course itself.

The course has also been accredited by the Institute for Leadership and Management (ILM). Students on the course benefit from one year’s membership of the ILM, providing access to ILM’s online resources.

We welcome applications from people working in patient experience within the NHS, Patient Advice and Liaison Service or third sector organisations concerned with patient experience.

Institute of Leadership and Management approved logo

Applications

If you wish to apply for the course, please enter your details below. If you would like to learn more about the course and discuss how it would benefit you, please email

More details of course dates will be published on our Events page as they come available.

Foundations in Patient Experience - Expressions of Interest

    This will be in addition to receiving further info about the next Foundations in Patient Experience course. By selecting yes you consent to being added to our newsletter database.